What is ipSCAPE’s contact center software?
Contact center software. is a customer support service provided by ipSCAPE. Australian cloud-based software as a service (SaaS) calls Centre Company. It was established in 2005. As customer support is central to their organization, they offer satisfying offers for quick and accurate customer queries. IpSCAPE provides multi-channel communication options as per individual customer’s choice. This includes voice, email, webchats, and instant msg. They also give personalized tools such as customer relationship management for customer support. There are also many other features available like a real-time dashboard, self-service using IVR, multi-channel, agent whisper, live monitoring & coaching, etc. IpSCAPE’s cloud contact center technology is trusted globally. It increases customer engagement, promotes an inclusive culture, and supports career development opportunities. IpSCAPE works with government and enterprise clients in Australia. They also have Asian and European clients, who distribute their software in different places. IpSCAPE is a full solution to improve customer experience, maximize sales conversions and increase employee productivity.
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